A server shows "paused"

A paused server stays connected but stores nothing new, because your organisation has more servers than its plan allows.

TroubleshootingUpdated 1 min read

A server is paused when your organisation has more servers than its plan allows. Free allows 1, Operator 10 and Network unlimited.

What a paused server does

Its agent stays connected and is still answered with a normal success, so there is nothing to retry. But no new data is stored, and the dashboard shows it as connected and paused. The agent's status command also says paused. Enrolment and moderation actions are not affected.

How to un-pause

  • Upgrade the plan: the next paused server becomes active at once.
  • Delete or remove a server you no longer use.
  • Owners can choose which servers stay active in Settings, Plan & billing. By default the earliest-created stay active.

Pausing is recomputed on every request, so there is nothing to restart.

Roblox

A Roblox experience is paused when the organisation's concurrent players have been over its plan's limit for 10 days in a row (the 30-day 95th percentile of daily peaks). Roblox experiences are not counted toward the server limit during the beta.

See also downgrade and the 30-day hold.

Related

Billing and plansDowngrade and the 30-day holdAfter a downgrade or a lapsed trial your older history is hidden but kept for 30 days. Upgrade inside that time and it all comes back.Billing and plansPlans and limitsFree, Operator ($9.99 a month) and Network ($24.99 a month): servers, history, seats and which features each plan includes.TroubleshootingThe agent is not sending dataA step-by-step check when the dashboard says waiting, offline or no data: status command, outbound HTTPS, claim, key and plan limits.
Still stuck? Email [email protected] with the server name and what you see. For a rejected claim code or no data, include the output of the agent’s status command.