Agreement
These terms are between you and ServerStats.CC ("ServerStats", "we"). By creating an account you agree to them on behalf of yourself or the team you add.
Your account
- You need to be old enough to form a contract where you live, or have a parent or guardian's permission.
- Keep your sign-in details and your servers' claim codes safe. A claim code works once; you can disconnect an agent or re-enrol it with a new code at any time.
- You are responsible for what members of your team do in your account.
Acceptable use
- Use ServerStats to run and improve game servers you operate or are authorised to manage.
- Follow the rules of each game you run, including the Minecraft EULA and the terms of Valve, Cfx.re, Facepunch, Roblox, Bohemia Interactive and Hypixel Studios.
- Tell your players that you collect gameplay analytics, for example in your server rules.
- Don't use ServerStats to track people outside your servers, to harass anyone, or to build cheats.
Plans and billing
- Free is free for one server with no card and no time limit.
- Paid plans are billed monthly or yearly in advance. Yearly plans include two months free.
- You can cancel any time. Your plan stays active until the end of the period you paid for.
- If a payment fails, we keep your plan for 7 days, then move you to Free.
- Refunds: you can get a full refund within 5 days of your first payment for a plan. Renewals are not refunded. To ask for a refund, email [email protected].
- If you go over your plan's server limit, extra servers are paused, not deleted.
- Prices may change. We will give at least 30 days' notice, and changes apply from your next billing period.
Free trials
We may offer a free trial of a paid plan (currently 14 days of Network). Starting a trial requires a valid payment card. Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and we charge the card the plan’s price then in effect ($24.99 per month or $249.90 per year at the date of these terms), plus any applicable taxes. Trials are limited to one per person, organisation and payment card; we may cancel a trial that we reasonably believe repeats an earlier one, and in that case we charge nothing. We may change or end trial offers at any time for new sign-ups.
Automatic renewal and cancellation
Paid plans renew automatically at the end of each billing period (monthly or yearly) at the then-current price, charged to your payment method on file, until you cancel. We’ll tell you about any price change at least 30 days before it applies. You can cancel online at any time in the dashboard (Plan & usage → Manage billing); cancellation takes effect at the end of the current billing period, and a trial cancelled before it ends is never charged. We send an email confirming these terms when a trial or subscription starts, and a reminder before a trial converts to a paid subscription.
Your data
You own the data your servers send. We use it only to provide ServerStats to you, as described in the privacy policy. If data protection law such as the GDPR applies to your players' data, our data processing agreement applies too. You can delete it at any time, and export it from Settings. If we add benchmarks against similar servers, they will only ever use aggregated data from at least 20 servers.
The service
We work hard to keep ServerStats available and accurate, but it is provided as is, with no uptime guarantee. We may change features, and we will tell you in advance before removing anything you pay for.
Ending the agreement
You can delete your account at any time. We may suspend accounts that break these terms. We will tell you why and, where possible, give you a chance to fix it first.
Liability
To the extent the law allows, ServerStats is not liable for indirect losses, such as lost revenue from your server. Our total liability is limited to what you paid us in the 12 months before the claim. The service is provided “as is”, without warranties of any kind beyond those the law requires.
Governing law
These terms are governed by the laws of the State of New York, United States.
Contact
Questions about these terms: [email protected].