When an organisation moves to a smaller plan, a lapsed trial or an unpaid subscription drops it to Free, two things change.
Your data: hidden now, deleted after 30 days
The dashboard and API show only what the new plan's history window allows (Free 24 hours, Operator 90 days, Network 2 years). Anything older is hidden at once, but not deleted. Raw data is deleted only after a 30-day hold, counted from the plan change. The hold keeps the highest plan you had within the last 30 days.
If you upgrade again inside the hold, everything older shows again. After it, the hidden data is deleted by the hourly cleanup and cannot be recovered. The Plan & billing page shows when the hold ends.
Your servers: paused, not deleted
If you have more servers than the new plan allows, the earliest-created stay active and the rest are paused. A paused server keeps its agent connected and is still answered by ServerStats, but nothing new is stored. Upgrading or deleting a server un-pauses the next one at once. As an owner, pick which servers stay active in Plan & billing.
Other limits
- Extra team members are suspended, not removed.
- Dashboards and custom metrics are kept.
- Experiments over the plan's running limit are stopped, newest first, and cannot be restarted.
- Automation rules over the limit are switched off, newest first.
- Alert rules and signed webhooks over the limit are paused, newest first.