Players

Activity, retention cohorts, the player list and profiles, and saved player groups. Players are pseudonymous unless you show names.

Using the dashboardUpdated 2 min read

Tabs on a server: Activity, Retention and List. On All servers there is also Groups.

Activity (every plan)

Daily, weekly and monthly active players, new against returning, stickiness, an activity calendar, a weekday-by-hour heatmap, and how long sessions and total playtime are. Charts use your plan's history window: 24 hours on Free, 90 days on Operator, 2 years on Network.

Retention (Operator and Network)

Weekly cohorts with day-1, day-7 and day-30 return rates. Day-N retention counts new players (first session ever in the range) who came back N days later, and only once enough time has passed for them to count. Churn risk scores regular players against their own play rhythm and lists who is drifting away, with the reasons behind each score.

List and profiles (Operator and Network)

The List shows players with playtime, sessions, first and last seen. Open a player for their timeline, a money card and a punishment record for the last 30 days. Players appear as short pseudonymous handles until you turn on Show player names in Settings, Data & privacy; viewing names also needs the see_names permission.

To erase a player on request, use Erase player on their profile (details).

Groups (Operator and Network)

A group is a saved set of players defined by rules (spent, playtime, campaign, first host, banned, churn risk, country, platform, first or last seen, an event, a tag). A live group is re-counted when you open it; a snapshot keeps the members it had when saved. You can then compare a group's retention or funnel with everyone else and filter Logs by group. Up to 50 groups per organisation.

Related

Using the dashboardGrowthWhere players come from, store revenue, campaigns, A/B experiments and countries.Data and privacyDelete a player, a server, an organisation or your accountHow to erase one player's data, remove a server, delete an organisation or close your account, and what each one keeps.Data and privacyWhat ServerStats collectsSessions, performance and gameplay counters. Never chat, passwords or player IP addresses. Players are stored as keyed hashes.
Still stuck? Email [email protected] with the server name and what you see. For a rejected claim code or no data, include the output of the agent’s status command.