These are the questions we hear most. If yours is not here, use the search box on the help centre or write to [email protected].
Frequently asked questions
Short answers about pricing, privacy, supported games, installing, players, alerts and the API.
Questions
Is ServerStats really free?
Free covers one server with 24 hours of history, one seat and one alert rule, with no card and no time limit. Operator is $9.99 a month and Network $24.99 a month. See plans and limits.
Which games are supported?
34 games are supported: 26 with a full agent, six in beta or read-only and two in basic mode, with The Isle: Evrima coming soon. Roblox, ARK: Survival Ascended, BeamMP, RAGE:MP and open.mp are in beta. The full list is on Games.
Do my players need to install anything?
No. Every agent is server-side. Players join as normal, and EasyAntiCheat can stay on.
Do I need to open ports or give you RCON access?
No. Agents connect out over HTTPS on port 443 and nothing connects in. The sidecar reads local files and local APIs, not RCON.
Do you see my players' IP addresses?
No. IP addresses are never received. Agents that can see an IP look up its country on your own server and send only the two-letter code; you can turn that off. See what we collect.
Can I see player names?
Names are encrypted and hidden by default. An owner can turn on Show player names in Settings, Data & privacy, and the viewer's role also needs the see-names permission.
How long is my data kept?
Raw events and sessions for 24 hours on Free, 90 days on Operator and 2 years on Network. See how long data is kept.
Can I export my data?
Yes: an organisation ZIP (one a day), your own account data, a CSV of any chart or table, and log exports. See export your data.
What happens if I downgrade or cancel?
Your plan stays active until the end of the period you paid for. After a downgrade extra servers are paused, not deleted, and older history is hidden and kept for 30 days. See downgrade and the 30-day hold.
Can I get a refund?
A full refund within 5 days of your first payment for a plan. Renewals are not refunded. See refunds.
Does the free trial charge me automatically?
Yes, unless you cancel before it ends. The trial is 14 days of Network, needs a card, and is limited to one per person, organisation and card. See the free trial.
Does ServerStats slow my server down?
It is built not to. On a Paper 1.21.11 test server the plugin's main-thread work averaged about 5 microseconds per tick. The status command shows its cost on your own server.
Can the dashboard run commands on my server?
Only if you turn on remote actions, in both the agent's config and the dashboard. Actions are signed and audited. They are off by default.
Is there an API?
Yes, a read-only REST API and an MCP server for Claude and Cursor, both on Network. See the developer docs.
Who runs ServerStats?
ServerStats.CC. See About. It is not affiliated with serverstats.com (Analyse) or serverstats.bot.
Related
Getting startedCreate your accountSign up with an email and password, or with Discord or Google. Free is one server, no card and no time limit.Billing and plansPlans and limitsFree, Operator ($9.99 a month) and Network ($24.99 a month): servers, history, seats and which features each plan includes.Data and privacyWhat ServerStats collectsSessions, performance and gameplay counters. Never chat, passwords or player IP addresses. Players are stored as keyed hashes.
Still stuck? Email [email protected] with the server name and what you see. For a rejected claim code or no data, include the output of the agent’s status command.