Refunds

A full refund within 5 days of your first payment for a plan. Renewals are not refunded. Email support to ask.

Billing and plansUpdated 1 min read

Our terms say:

  • You can get a full refund within 5 days of your first payment for a plan.
  • Renewals are not refunded.
  • Cancelling stops future charges; the plan stays active until the end of the period you paid for.

Ask for a refund

Email [email protected] from the account's email address, with the organisation name. A refund is made through Stripe and you receive Stripe's refund receipt.

Trials

A trial you cancel before it ends is never charged, so there is nothing to refund. See the free trial.

If you do not recognise a charge

Charges appear as SERVERSTATS.CC. Check the invoice in Plan & billing, then Manage billing. If you still do not recognise it, write to support before disputing it with your bank, so we can refund it directly.

Related

Billing and plansCancel, switch or downgradeCancel in Manage billing; your plan stays active until the end of the period you paid for. What happens to servers and data afterwards.Billing and plansThe 14-day free trialA 14-day trial of Network that needs a card, converts automatically unless you cancel, and is limited to one per person, organisation and card.
Still stuck? Email [email protected] with the server name and what you see. For a rejected claim code or no data, include the output of the agent’s status command.