Only an owner sees billing. Admins and other roles see "Only an owner can change the plan".
Change plan, update the card, cancel or get invoices
Open Settings, then Plan & billing, then Manage billing. This opens Stripe's customer portal, where you can switch plans, change the card, cancel, and download every invoice and receipt.
What cancelling does
Cancelling takes effect at the end of the billing period you already paid for. The plan stays active until then, then the organisation moves to Free. Nothing is refunded for the unused part of a period (see refunds).
What happens after a downgrade
- Servers over the new limit are paused, not deleted. The earliest-created stay active; as an owner you can choose which to keep.
- History older than the new plan's window is hidden at once and kept for 30 days. See downgrade and the 30-day hold.
- Members over the seat limit are suspended, not removed. Dashboards and custom metrics are kept.
- API tokens and MCP stop working when the organisation leaves Network.
When a payment fails
We keep your paid plan for 7 days after the first failed payment and email the owners. After that the organisation drops to Free. A later successful payment restores the plan at once.
Price changes
We give at least 30 days' notice, and changes apply from your next billing period.