There are four kinds of export.
1. The organisation export
Go to Settings, then Data & privacy. Owners and admins can request a ZIP of CSV and JSON files: servers, players, sessions, events, purchases, campaigns, groups, alert rules, dashboards and the audit log.
- It is built in the background into a private file. When it is ready we email a signed link that works for 24 hours and allows at most 10 downloads. Then the file is deleted.
- One export per organisation per 24 hours. A failed export does not count.
- Events, sessions, purchases, players and audit rows are limited to your plan's history window and to a row cap;
manifest.jsonin the ZIP says when something was cut. - It respects permissions: files that need
read_players,read_money,read_analyticsorread_auditare left out when the requester lacks them. Player names are included only if names are shown and you ask for them. - Never exported: raw player IDs, notes, emails, secrets and webhook URLs.
- Every export is recorded in the audit log.
2. Your own account data
Account, then Security: your profile, memberships, devices, sign-in methods, API token metadata, notification choices and audit entries about you, as JSON or CSV. You can do this three times an hour.
3. A chart or table
Every chart and table panel has a Download CSV button. It is built in your browser from the data already on screen.
4. Logs
In Moderation, Logs, filtered rows can be downloaded as CSV (Operator: up to 100,000 rows) or JSON Lines (Network: up to 1,000,000 rows), at most 6 exports an hour.
For anything else, write to [email protected].